Privacy Policy

Last updated: January 2025

PROXIES.SX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile proxy network services.

1. Information We Collect

1.1 Personal Information

When you register for an account or purchase our services, we collect:

Name (first and last name)
Email address
Billing information (processed securely through third-party payment processors)
Account credentials (username and encrypted password)

1.2 Usage Information

We automatically collect certain information about your use of our services:

Bandwidth usage and data consumption metrics
Connection timestamps and duration
Geographic location of proxy endpoints used
API requests and response codes
Device information and browser type
IP address (for security and fraud prevention)

1.3 Technical Data

For network optimization and security purposes, we collect:

Connection protocols used
Error logs and diagnostic information
Performance metrics and latency data
Network routing information

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

To create and manage your account
To provide access to our mobile proxy network
To process payments and manage billing
To deliver customer support and respond to inquiries
To send service-related notifications and updates

2.2 Network Management

To monitor and optimize network performance
To prevent abuse and ensure fair usage
To maintain network security and prevent fraud
To troubleshoot technical issues
To allocate resources efficiently

2.3 Legal Compliance

To comply with applicable laws and regulations
To respond to legal requests and court orders
To enforce our Terms of Service
To protect our rights and the rights of others

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

Payment processing (Stripe, PayPal, cryptocurrency processors)
Email communications and notifications
Customer support systems
Infrastructure and hosting services
Analytics and monitoring tools

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders and subpoenas
Government agency requests
Law enforcement investigations
To protect against legal liability

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change via email or prominent notice on our website.

4. Data Security

We implement robust security measures to protect your information:

Industry-standard encryption (TLS/SSL) for data transmission
Encrypted storage of sensitive information
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Firewall protection and intrusion detection systems
Regular backups and disaster recovery procedures
Employee training on data protection and privacy

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account Information: Retained while your account is active and for 90 days after closure
Usage Logs: Retained for 30 days for operational purposes
Billing Records: Retained for 7 years as required by tax laws
Legal Compliance Data: Retained as required by applicable laws

You may request deletion of your account and associated data at any time, subject to our legal retention requirements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your account and data
Portability: Request your data in a portable format
Opt-out: Unsubscribe from marketing communications
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@proxies.sx. We will respond to your request within 30 days.

7. International Data Transfers

Our services operate globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses approved by regulatory authorities
Ensuring recipients maintain adequate security measures
Limiting transfers to countries with adequate data protection laws

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your session and authentication status
Remember your preferences and settings
Analyze usage patterns and improve our services
Prevent fraud and enhance security

You can control cookies through your browser settings. Disabling cookies may limit certain features of our services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last updated" date
Sending an email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

PROXIES.SX Privacy Team

Email: privacy@proxies.sx

Support: support@proxies.sx

Response Time: Within 24-48 hours

For urgent privacy concerns or data breach notifications, please use the subject line "URGENT: Privacy Concern" in your email.