🔧Troubleshooting

Proxy Troubleshooting Guide

Fix common proxy issues with step-by-step solutions. From connection errors to IP leaks, we've got you covered.

1

Check Credentials

Verify in dashboard

2

Test Connection

Use our proxy tester

3

Check IP Leaks

Run leak tests

4

Contact Support

If issues persist

Common Issues

Select your issue to see solutions

🔌

Connection Issues

Common

Timeout errors, refused connections, DNS failures

Connection timed outConnection refused+2 more
🔐

Authentication Errors

Common

407 errors, credential issues, login failures

407 Proxy Authentication RequiredInvalid credentials+1 more
⚡

Slow Speed Issues

Common

Slow loading, high latency, bandwidth problems

Pages load slowlyHigh ping/latency+2 more
🕵️

IP Detection & Leaks

WebRTC leaks, DNS leaks, real IP exposed

Real IP visibleWebRTC leak detected+2 more
🔒

HTTPS/SSL Errors

Certificate errors, SSL handshake failures

SSL certificate errorYour connection is not private+1 more
📦

App-Specific Issues

Problems with specific apps like Telegram, Discord

Telegram won't connectDiscord proxy error+1 more

Quick Fixes

!Proxy not connecting

  1. →Verify proxy address and port
  2. →Check username/password
  3. →Try a different protocol (HTTP vs SOCKS5)
  4. →Restart your browser/app

!407 Authentication Error

  1. →Double-check credentials from dashboard
  2. →Ensure no extra spaces in username/password
  3. →Use URL encoding for special characters
  4. →Try IP whitelisting instead

!Slow connection

  1. →Try a closer geographic location
  2. →Reduce concurrent connections
  3. →Check your base internet speed
  4. →Contact support for server status

Diagnostic Tools

🧪

Proxy Tester

Test proxy connection and speed

🔍

DNS Leak Test

Check for DNS leaks

🌍

What's My IP

Verify your current IP

🕵️

Anonymity Check

Check proxy anonymity level

Error Code Reference

ErrorMeaningSolution
407Proxy Authentication RequiredCheck username/password
502Bad GatewayProxy server issue, try later
503Service UnavailableProxy overloaded, try later
ECONNREFUSEDConnection RefusedCheck address/port
ETIMEDOUTConnection TimeoutNetwork issue, check firewall
ENOTFOUNDDNS Lookup FailedCheck proxy address spelling

Still Having Issues?

Our support team is available 24/7 to help you resolve any issues. Include your proxy details and error messages for faster resolution.

Contact SupportDashboard