Torro CRM Review 2026
Telegram CRM with an AI sales agent · billed per lead above an included allowance · operated from Hong Kong, hosted in the EU
Torro CRM is a messenger-first CRM built around one idea: the agent that answers your Telegram chats should also be the thing that fills the client card and moves the deal. The vendor prices that at $49 a month with 2,000 leads included, then meters everything above it per lead. What makes the product worth a careful read is the paperwork behind it: a named operator, current terms, hosting stated by country and named AI sub-processors, all published before you sign up.
A vendor that publishes its company registration, its EU hosting and its AI sub-processors, selling a Telegram-first CRM with one price on the card and the AI agent included.
- +One public price, complete with the overage rate, and the same figure in all four languages.
- +A named Hong Kong operator with a registration number, plus current terms and a current privacy policy.
- +EU hosting, a 90-day deletion window and named AI sub-processors with a no-training commitment.
- !Telegram is the live channel today; WhatsApp and Instagram are on the published roadmap.
- !Fees are final under clause VII(i) of the terms, and billing questions are raised within 15 days.
- !Leads are the billing unit, so agree with support how they are counted for your workflow.
What it costs
The pricing block sits as an anchor on each locale homepage rather than on a page of its own. We read all four language versions and the numbers match to the cent.
| Plan | Price | Included | Above that | What it means |
|---|---|---|---|---|
| CRM + Agent | $49 / mo | 2,000 leads | $0.03 per lead without the agent, $0.05 per lead with the AI agent | It carries the whole product: CRM, end-to-end analytics, the Torro AI agent, the automation builder, self-learning from closed deals and hand-off to a human. |
| Business | Custom, on request | Unlimited leads | Quoted on request | Adds a custom model for your niche, a dedicated manager and custom development on request. Quoted on request through the contact button. |
| Analytics on its own | $0.03 per lead | No limit on dashboards or events | Quoted on request | Appears only at the bottom of the /analytics page, described as one-time and with the CRM addable later. It sits outside the two cards in the pricing block, so ask support how it is invoiced alongside the $49 plan. |
The structure is easy to reason about: $49 buys the entire feature set rather than a stripped tier, and the step from 2,000 leads to 2,001 costs three cents rather than a jump to the next plan. Leads are the unit the meter runs on, so agree with support how leads are counted for your workflow before you connect the bot, and you can budget the month with confidence.
The two-cent spread between $0.03 and $0.05 is the price of the agent itself, which is the clearest thing on the pricing card: you can run the CRM and the analytics without the AI and pay less per lead for it.
What the platform does
An agent that fills the card while it talks
The pitch on the CRM page is that name, phone, budget, goal and segment are pulled out of the conversation and written to the client card without a rep touching it. Context tags such as cold, price objection and ready to pay are applied automatically and become the basis for segments and broadcasts.
A visual automation builder with AI as a node
Triggers, conditions, actions and A/B branches are assembled by dragging, and the agent itself sits in the graph as a block that qualifies, fills the card or handles an objection, with its prompt editable from the interface. More than 40 ready triggers come built in.
Attribution from the click to the payment
UTM parameters, events, payments, conversations and agents are linked into one event graph, with multi-touch attribution, cohorts and LTV, period comparison and export of any report to .xlsx. Niche dashboard templates are offered for trading, edtech, e-commerce and agency work.
Follow-ups with quiet hours built in
The agent chases on a schedule you set, an hour later, a day later, three days later, in the client time zone, holds off overnight and stops the moment the person replies. That last detail is the one that separates a nudge from a nuisance.
A hand-off that carries context
A VIP segment, a hard question or a request for a call routes the conversation to a human along with a summary, so the rep does not restart the discovery the agent already did.
Setup measured in minutes, not weeks
Five documented steps: create an account, connect a Telegram bot, describe the product by uploading a knowledge base or sample chats, launch the agent, then receive leads in the CRM. The vendor puts the whole sequence at five minutes.
Which channels are live today
The status badges below are the vendor's own, taken from the channel row on the homepage.
| Channel | Status | What the vendor says |
|---|---|---|
| Telegram | Live | Bot API, group chats, inline buttons, files and photos, personal accounts. Connected through @BotFather, which the vendor says takes about a minute. |
| Coming soon | The homepage channel card says Cloud API and message templates for business accounts, and marks the card Coming Soon. | |
| Coming soon | DMs and comments in a shared inbox, also marked Coming Soon on the homepage. | |
| TikTok | Described in the policy only | The privacy policy documents a TikTok Business Messaging API integration through an OAuth-authorised developer app. |
If your customers are on Telegram, this is a complete product today, and WhatsApp and Instagram sit on the vendor's published roadmap.
The company behind the product
A named operator you can look up
The terms name Paper Mark Limited, registered in Hong Kong under Business Registration Certificate 80812306-000-07-26-6, at Units 1-3, 20/F, Strand 50, 50 Bonham Strand, Sheung Wan. The terms were last updated on 21 July 2026 and the privacy policy took effect on 11 August 2026, so both documents are current rather than inherited from a template years ago.
Hosting stated by country
The policy places servers, database, cache, queue, search and object storage in the Netherlands and Germany, with encryption in transit, encryption at rest for sensitive fields, per-tenant isolation, least-privilege staff access, vulnerability scanning and penetration testing. Conversation data is deleted or anonymised within 90 days of a disconnect or an account closure.
A clear line between controller and processor
Torro is controller for your account, billing and configuration data, and processor for the conversations you hold with your customers. That makes you the controller of those conversations and responsible for having a lawful basis, which the policy says in as many words. It is the correct division, and it is worth reading before you connect a bot to an inherited contact list.
Payments and AI vendors named
Payments go through Stripe and Cryptadium. The AI features route through Eden AI and DeepInfra, chosen because they commit not to train on conversation content and not to keep it beyond delivering the feature. Both are named in the privacy policy.
The terms also set out how disputes are handled: a mandatory 30-day attempt at amicable settlement first, then a sole arbitrator appointed by an arbitral tribunal in England and Wales, with the terms themselves interpreted under Hong Kong law.
How billing works
Clause VII(i) of the terms states that applicable fees are final and non-refundable, including on termination of the agreement. The $49 plan carries the full feature set, so a single month is enough to evaluate the whole product.
The same section sets two practical timelines. A billing error is reported within 15 days of first appearing on a statement, after which the charge is treated as accepted. Funds credited to your account balance take around 7 banking days on average, so topping up in advance keeps a campaign funded without a pause.
All of it is written down in the terms, which is the useful part: you can read the billing position before you subscribe. Settle how leads are counted with support before the meter starts, and the invoice will hold no surprises.
Who it suits
Teams selling in Telegram DMs today
Trading rooms, info products, agencies and e-commerce brands whose entire pipeline already lives in a Telegram bot. This is exactly the case the product is built for.
Small teams replacing a scripted bot
The comparison the site leads with is rule-based chatbot against language agent. If your current flow tree dead-ends whenever someone types something unexpected, that is the specific problem this replaces.
Operators who need a real counterparty
A named Hong Kong company, current terms, a privacy policy that names its sub-processors and states EU hosting. If procurement or a data protection review has to sign off, there is something here to hand them.
Good to confirm before you start
Telegram is the live channel today, with WhatsApp, Instagram and further integrations on the published roadmap. If a particular channel or a contractual availability figure is a requirement for you, raise it with the vendor first.
Torro CRM and PROXIES.SX: different layers, no overlap
Torro CRM sells no proxies and no bandwidth on either of its plan cards, so there is nothing competitive to disclose here. The two products meet at a seam rather than a collision. Torro takes over once a person has messaged your bot. Everything that happens before that first message is a traffic problem, and traffic problems are geo-bound.
The practical question is what your funnel looks like to the people you are paying to reach. A Telegram entry link that resolves cleanly from your desk can sit behind a landing page that renders differently, redirects differently or fails to load at all on a Brazilian or Polish carrier network. You will never see that from your own connection, and no CRM will tell you, because the conversation the CRM measures only starts after the visitor got through.
That is what PROXIES.SX is for: our own 4G/5G mobile and residential network, billed per GB from $4 down to $2.40 at volume, with GB that never expire and endpoints included free. Per-GB billing fits this job because opening a landing page from six countries costs megabytes rather than a month of traffic, and free endpoints mean you can hold one per country you buy in without a per-port bill sitting idle between campaigns.
Torro CRM
Conversation layer: the agent, the client card, the funnel and the hand-off.
PROXIES.SX
Network layer: a real carrier IP in each country you advertise in, billed per GB.
Verification layer
Confirm what a visitor really receives with our proxy tester and DNS leak test.
In summary
Torro CRM does the groundwork properly. It publishes a single price with its overage rate attached, keeps that price identical across four languages, names the company behind the product along with its registration number and address, states which countries its servers sit in, names its payment processors and its AI sub-processors, and commits in writing that conversation content is not used to train models. For $49 a month you get the whole product rather than a starter tier: the CRM, end-to-end analytics, the AI agent, the automation builder and the hand-off to a human.
If your pipeline runs through Telegram, this is a strong place to start, with WhatsApp and Instagram on the roadmap for teams that will want them later. Agree how leads are counted with support, size the first month accordingly, and pair the funnel above it with a mobile IP in each country you buy traffic in.
Related reviews
The full directory sits at automation platforms, and our own bandwidth pricing is on the pricing page.
Sources and method, checked on 12 August 2026. We read the public site at torrocrm.com with a desktop Chrome user agent: the homepage and the /crm, /automations and /analytics pages in English, and the homepage in Russian, Portuguese and Spanish to confirm the prices match. We read robots.txt and sitemap.xml, and we counted seventeen article links on the English blog index. Plan names, the $49 monthly price, the 2,000 included leads and the $0.03 and $0.05 per-lead rates are quoted from the pricing block on those homepages. The company name Paper Mark Limited, the Hong Kong Business Registration Certificate number 80812306-000-07-26-6, the registered address, the fees clause VII(i), the 15-day billing-error window, the roughly 7 banking days for crediting funds and the arbitration arrangement in England and Wales all come from the 22-page terms PDF at api.torrocrm.com/terms/, last updated 21 July 2026. The EU hosting in the Netherlands and Germany, the 90-day deletion window, the Stripe and Cryptadium payment processors, the Eden AI and DeepInfra AI sub-processors, the no-training commitment, the controller and processor split and the TikTok Business Messaging API integration come from the 6-page privacy policy PDF at api.torrocrm.com/policy/, effective 11 August 2026. The addresses support@torrocrm.com, legal@torrocrm.com and privacy@torrocrm.com appear in those documents.The five-minute setup, the more than 40 ready triggers, the +30% conversion figure, the self-learning from closed deals and the channel roadmap are the vendor's own statements, quoted from its site and documents. Prices and page contents are a snapshot and the vendor can change them without notice.Torro CRM sells no proxies or bandwidth, so there is no competitive overlap with PROXIES.SX. The logo is the vendor's own brand mark, taken from the site header. Outbound links carry our partner reference and use rel="nofollow sponsored noopener noreferrer".